Boiler and CentralHeating Cover
Finding an engineer that you can trust for any issues you face with your boiler can be a very stressful moment. Different prices, not being sure how competent they are, when will they be next available. Many questions going through your head. This is before they’ve even stepped through your front door.
A properly qualified gas safe engineer who knows what they are doing can run homeowners £100s in repairs for your boiler, but OneProtect can help tackle every single one of these problems by signing up to one of our plans.
How exactly? We have many years of experience in this industry, and over time we’ve learned every rule in the book. This puts us in a position to know which engineers we can rely on and who we can add to our network of professionals. By doing so, we can provide our customers with the best possible service while reducing costs through our service plans.
As a result, we remove the hassle of finding your own engineer and ensure you have one available as soon as possible. This also avoids the burden of a massive invoice that you would otherwise have to pay. It’s a win-win for everyone!
For Landlords
We understand that you want to ensure your tenants are safe at all times and have access to hot water and heating whenever they need it. However, balancing their needs with your own can be difficult. That’s why we offer a peace-of-mind experience where we arrange any necessary repairs directly with your tenants. This way, a boiler repair in your rental property is sorted out without you having to get involved in any way. You can enjoy the hassle-free experience of owning a property without worrying about the workload that comes with it.
We are also able to arrange visits to ensure that your tenants are in a safe environment and that your boiler is in line with gas safe regulations by providing a landlord gas certificate once a year upon your request and correct any mistakes if present with our fully qualified, gas safe engineers.
What are you covered for?
Boiler and central heating repairs
You have the right to call us out as many times as necessary for any boiler, controls or other extended central heating related issue as long as it falls in our inclusion of faults. If you opt for the homecare package, this will also include plumbing related issues such as pipe leaks or faulty taps.
Unlimited repair costs
No matter how large of a cost of repairing your boiler will be to us, we will try to fix it until it becomes beyond economic repair. Even then, we will take the necessary steps to arrange a replacement boiler so that your house can continue remaining warm without any inconvenience for you, so that we can genuinely offer you a hassle-free experience
New and genuine parts
Our engineers are permitted to only use brand new and genuine parts so that you can rest easy knowing that your boiler has been properly repaired as per regulations.
Free help and advice
Whenever it’s possible we will also help repair your boiler over the phone or by checking any of our freely accessible articles to help get your boiler up and running without having to pay for a call out.
Optional 24/7 helpline
Our highest-end plan comes with a 24/7 helpline so you can call us on any day or night in case of an emergency. We guarantee to send someone out to you within five hours* (terms and conditions apply).
Ready to Sign Up for a Plan?
Take a close look at our prices and make sure they are worthwhile
For Homeowners
If you’re a homeowner looking to start a plan with us for your boiler, central heating and plumbing for your home, we have a range of different plans for offer to cover all your needs.
For Landlords
If you’re a landlord looking for peace of mind when dealing with issues your tenants may raise about any boiler, heating or plumbing issues, have a look at the options below.
What’s not included in your plan?
Boiler and central heating repairs
Here at OneProtect, we strongly believe that the longevity of the brand will only last as long as the customers have faith in our product. That is why we absolutely avoid technicalities and other loopholes that others may be taking advantage of to avoid protecting customers with their plans. The first approach we have taken to do this is by not bombarding you with multiple legal documents and terms and conditions but instead have constructed a one-piece, well designed and simplified document that covers it all, so there is no possibility of you missing any of the fine print. We want to keep our customers satisfied at all times and will always provide the facility to do so where possible.
Our plans aim is to provide genuine value to our customers by making affordable plans that protect you in the event of a boiler problem, but there are some exclusions in our plans that is essential for us to include in order to make our service possible for you all.
Faults in your boiler caused by debris or limescale, and specifically your heat exchanger (many homeowners with plans elsewhere are not in fact aware of this as it's only mentioned in the fine print)
Basic user-friendly tasks such as pressuring the boiler or bleeding your radiators (we can guide you on what to do in this scenario over the phone but cannot arrange an engineer for this)
Trace and access. This is the process of finding the root of the fault. For example, if you have a leak but are not sure where exactly it is coming from. We will only make the repairs for the leak
Accidental damage, misuse if someone other than us carrying out works and cause a fault will not be covered by us.
Boiler or other systems and appliances that have not been fitted as the manufacturer’s instructions and irregular annual services
Faults in your property that occurred within the first 14 days or any pre-existing faults.
Read our full service and terms agreement to ensure you know exactly what your plan has to offer you here read our service and terms agreement here.
FAQ
Most frequent questions and answers
Our contracts run on a 12-month rolling basis. You also have the option to pay for the entire year upfront which works out cheaper than paying on a monthly basis.
We offer our boiler cover, boiler and central heating cover and our home care package which also includes the plumbing in your property. We are always looking at offering other services to expand our line of packages so join our newsletter to be the first to hear about it.
Our boiler plan package will cover the issues related to your boiler (the white box that you may find in your kitchen or storage cupboard), meanwhile the central heating plan will cover everything in the boiler package as well as the central heating such as radiators and pipes in your property. For more information you can have a look at ….
You are able to arrange an unlimited number of call outs for your policy, so you never have to worry about your boiler malfunctioning
Yes of course. You should check the rules of termination with your current plan and easily switch over to us. For more information, call our sales team on 020 3535 6656 and someone on our team should be able to assist you.
We aim to get someone in your property within 24 hours depending on the issue of your boiler, and within 5 hours for customers with emergency cover.
We monitor our calls to ensure that at least 98% of all calls are answered within 60 seconds. We ensure to continuously expand our number of agents as enquiries increase so that you are always assisted as soon as possible.
We cover all boilers under 14 years old.
Yes. When you sign up for a plan, you are given an option to set how high or low of a call out charge you will need to pay in the event that you need us. The higher the call out, the lower your monthly plan will cost you. If the problem you have falls under our list of exclusions, we will still be able to assist you and rectify the issue as an out of plan charge.
We have a 28-day exclusion period on our plans, which start from the first full day from your agreement start date. If you do face an issue within this time frame, we will still ensure to help all of our customers by offering our out of plan service at a reduced rate in the event that you need us.